CEO Crystal (Joan Collins) is back, and she's about to turn Joyce's world upside down. Taken out to lunch, the Solana manager learns the staff budget is being cut by half, and that she's being replaced by someone cheaper - her predecessor Janey (Crissy Rock). The Oracle's Romanian fiancee Ionela arrives in Benidorm, believing he's a successful businessman, while Glynn asks Jacqueline to take some singing lessons so she can perform with him and his bandmates at Neptune's. Kenneth and Liam launch a Blow & Go makeover competition, which attracts some very unlikely entrants.