Download Practical Cisco UCCX Scripting Techniques [2015, ENG] Torrent

Torrent Contents Size: 961.03 MB

Practical Cisco UCCX Scripting Techniques [2015, ENG]

01 Introducing the IVR Development Workflow

01 01 Course Introduction.mp4	MP4	6.33 MB
01 02 Gathering Requirements.mp4	MP4	20.14 MB
01 03 Understanding Scripts and Applications.mp4	MP4	9.9 MB
01 04 Deploying a Script as an Application in the UCCX Administrator.mp4	MP4	21.8 MB

02 Creating Your First IVR Application

02 01 Module Introduction _ Introducing the UCCX Script Editor.mp4	MP4	16.19 MB
02 02 Reviewing the Business Requirements.mp4	MP4	4.48 MB
02 03 Discussing the Design of This IVR.mp4	MP4	9.35 MB
02 04 Programming Our IVR in the UCCX Script Editor.mp4	MP4	66.87 MB
02 05 Basic IVR Debugging.mp4	MP4	20.23 MB
02 06 Module Summary.mp4	MP4	4.09 MB

03 Dealing with Time of Day

03 01 Module Introduction and Time of Day Considerations.mp4	MP4	16.82 MB
03 02 Call Flow Overview.mp4	MP4	2.84 MB
03 03 Modifying Our IVR for Time of Day in the UCCX Script Editor.mp4	MP4	52.05 MB
03 04 Module Review.mp4	MP4	1.86 MB

04 Dealing with Day of Week

04 01 Module Introduction _ Day of Week Considerations.mp4	MP4	11.76 MB
04 02 Call Flow Overview.mp4	MP4	5.2 MB
04 03 Modifying Our IVR for Day of Week in the UCCX Script Editor.mp4	MP4	27.84 MB
04 04 Module Review.mp4	MP4	1.22 MB

05 Using Subflows

05 01 An Introduction to Subflows.mp4	MP4	12.59 MB
05 02 Examining the hours.xml File.mp4	MP4	3.95 MB
05 03 Understanding the Business Hours Subflow.mp4	MP4	27.18 MB
05 04 Calling the Business Hours Subflow.mp4	MP4	24.61 MB

06 Holiday Schedules

06 01 Introducing Holiday Schedules.mp4	MP4	6.81 MB
06 02 How a Holiday Check Subflow Works.mp4	MP4	27.16 MB
06 03 Integrating a Holiday Check Subflow with Your IVR Application.mp4	MP4	55.88 MB

07 Recording Prompts

07 01 Understanding Prompts.mp4	MP4	5.67 MB
07 02 Creating a Prompt Recorder Application.mp4	MP4	57.71 MB
07 03 Module Summary and Review.mp4	MP4	3.18 MB

08 Adding Administrative Control

08 01 Administrative Control Overview.mp4	MP4	10.57 MB
08 02 Adding Administrative Control to Your IVR.mp4	MP4	56.86 MB
08 03 Creating an Administrative IVR.mp4	MP4	36.16 MB

09 Accessing Database Information

09 01 Introducing Database Access Concepts.mp4	MP4	17.38 MB
09 02 Configuring the Database Driver in UCCX.mp4	MP4	9.64 MB
09 03 Writing a Database Access Subflow.mp4	MP4	27.25 MB
09 04 Integrating Database Access into Your IVR.mp4	MP4	59.06 MB

10 Basic ACD

10 01 Module Introduction _ ACD Concepts.mp4	MP4	14.37 MB
10 02 A Look at Cisco's Default Queuing Script.mp4	MP4	20.05 MB
10 03 Adding Basic Queuing to Our Custom IVR.mp4	MP4	32.18 MB
10 04 Testing Our Basic Queuing Logic.mp4	MP4	15.87 MB
10 05 Adding Queue Messages.mp4	MP4	20.7 MB
10 06 Leveraging Position in Queue and Estimated Wait Time Options.mp4	MP4	66.68 MB
10 07 Opt-out Possibilities, Final Thoughts, and Module Review.mp4	MP4	47.16 MB

Exercise Files

1-practical-cisco-uccx-scripting-techniques-m1-slides.pdf

PDF

498.11 KB

10-practical-cisco-uccx-scripting-techniques-m10-exercise-files

Module10.aef

AEF

56.77 KB

10-practical-cisco-uccx-scripting-techniques-m10-slides.pdf

PDF

201.64 KB

2-practical-cisco-uccx-scripting-techniques-m2-exercise-files

101.wav	WAV	17.56 KB
102.wav	WAV	84.59 KB
Module2.aef	AEF	18.32 KB

2-practical-cisco-uccx-scripting-techniques-m2-slides.pdf

PDF

239.35 KB

3-practical-cisco-uccx-scripting-techniques-m3-exercise-files

103.wav	WAV	26.78 KB
104.wav	WAV	84.59 KB
Module3.aef	AEF	28.96 KB

3-practical-cisco-uccx-scripting-techniques-m3-slides.pdf

PDF

299.69 KB

4-practical-cisco-uccx-scripting-techniques-m4-exercise-files

demos

Module4.aef

AEF

31.79 KB

4-practical-cisco-uccx-scripting-techniques-m4-slides.pdf

PDF

448.49 KB

5-practical-cisco-uccx-scripting-techniques-m5-exercise-files

Module5.aef	AEF	28.32 KB
businessHours.aef	AEF	35.59 KB
hours.xml	XML	1.13 KB

5-practical-cisco-uccx-scripting-techniques-m5-slides.pdf

PDF

202.53 KB

6-practical-cisco-uccx-scripting-techniques-m6-exercise-files

Module6.aef	AEF	28.37 KB
holiday-check.aef	AEF	15.45 KB
holidays.xml	XML	626 B

6-practical-cisco-uccx-scripting-techniques-m6-slides.pdf

PDF

155.77 KB

7-practical-cisco-uccx-scripting-techniques-m7-exercise-files

Module7.aef	AEF	24.88 KB
basicPromptRecorder.aef	AEF	24.83 KB
basicPromptRecorder_prompts.zip	ZIP	98.72 KB

7-practical-cisco-uccx-scripting-techniques-m7-slides.pdf

PDF

154.1 KB

8-practical-cisco-uccx-scripting-techniques-m8-exercise-files

AdminIVR.aef	AEF	27.98 KB
AdminIVRPrompts.zip	ZIP	63.76 KB
Module8.aef	AEF	36.93 KB
xml-mode-check.aef	AEF	8.02 KB
xml-mode.xml	XML	82 B

8-practical-cisco-uccx-scripting-techniques-m8-slides.pdf

PDF

156.27 KB

9-practical-cisco-uccx-scripting-techniques-m9-exercise-files

	Module9.aef	AEF	41.84 KB
	SQL_GetData.aef	AEF	7.05 KB

9-practical-cisco-uccx-scripting-techniques-m9-slides.pdf

PDF

327.12 KB

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Practical Cisco UCCX Scripting Techniques [2015, ENG]

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