Julia Somerville, Gloria Hunniford and Angela Rippon meet the people who thought their beloved homes were in safe hands, only for disaster to strike, leaving their families in danger and with big bills to put things right. As those customers were left to regret ever trusting the tradespeople they found on builder-checking websites, we reveal how thoroughly those sites actually check the traders they list. The team also hear about one couple’s two-year battle with one of the biggest names in insurance. The company took so long to fix a simple hole in their roof that the house has deteriorated into a dangerous, contaminated ruin that will cost hundreds of thousands of pounds to put right. All that plus baffling energy bills, new build snagging and more essential advice in our pop-up shop.