Straight-talking, award-winning hotelier Alex Polizzi answers an SOS call from Jon Sweeney, owner of the First In Last Out, a 17th-century pub and B&B in Winchester that has been plagued by poor reviews – with one disgruntled guest even suggesting it might be the 'worst hotel in the UK'. The Hotel Inspector uncovers a cleaning regime that leaves much to be desired and, after a run-in with a shower room that has a life of its own, she checks out, leaving the First In Last Out with the distinction of being the first establishment she has ever refused to sleep in. The glamorous Polizzi is no quitter, but will the First In Last Out be too big a challenge even for the Hotel Inspector? Jon's main clientele are contractors who are not too bothered by their surroundings, but in order to make inroads on the tourist trade he is desperately in need of Alex's help. She faces the challenging task of showing Jon that budget accommodation does not need to mean low quality. Can she turn around the fortunes of FILO and get Jon to clean up his act – and his rooms?