Download Udemy - Emotional Intelligence in Customer Service - Strong Relations Torrent

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Udemy - Emotional Intelligence in Customer Service - Strong Relations

Bonus Resources.txt

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1 - Introduction to Emotional Intelligence in Customer Service

1. Coffee and human connection are a global ritual – and growth opportunity.url

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1. Daniel Goleman’s Emotional Intelligence.url

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1. Emotional Intelligence in the workplace.url

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1. Emotionally Intelligent People Use the 5-Minute Handshake With Stress Trick for Greater Resilience.url

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1. Introduction to Emotional Intelligence in Customer Service (Description).html

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1.7 KB

1. Introduction to Emotional Intelligence in Customer Service.mp4

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192.9 MB

1. Section 1 Knowledge Check.html

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21.6 KB

2 - Core Emotional Intelligence Skills for Customer Service

2. Section 2 Knowledge Check.html

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21.5 KB

3 - Applying Emotional Intelligence in Customer Interactions

3. Section 3 Knowledge Check.html

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21.4 KB

4 - Implementing and Sustaining an Emotionally Intelligent Service Culture

10. 5 Steps to Building an Emotionally Intelligent Team.url	URL	102.4 B
10. Building a Coaching Culture That Sustains Performance.url	URL	102.4 B
10. How to Create a Strengths- Based Company Culture.url	URL	102.4 B
10. How to successfully onboard a remote customer support team.url	URL	102.4 B
10. Implementing Emotional Intelligence Training Programs in Teams (Description).html	HTML	1.7 KB
10. Implementing Emotional Intelligence Training Programs in Teams.mp4	MP4	217.4 MB
11. 5 methods for measuring customer satisfaction.url	URL	102.4 B
11. Crowne Plaza and The School of Life to offer an Emotionally Intelligent hotel experience.url	URL	204.8 B
11. Measuring the Impact of Emotional Intelligence on Customer Relations (Description).html	HTML	1.7 KB
11. Measuring the Impact of Emotional Intelligence on Customer Relations.mp4	MP4	257.5 MB
11. Sentiment Analysis in Customer Experience – Qualtrics.url	URL	102.4 B
11. The New Science of Customer Emotions.url	URL	102.4 B
12. How to Improve Your Emotional Intelligence.url	URL	102.4 B
12. Mindfulness – Greater Good Science Center (UC Berkeley).url	URL	102.4 B
12. Recap and Next Steps (Description).html	HTML	1.5 KB
12. Recap and Next Steps.mp4	MP4	216.5 MB
12. TalentSmartEQ – Emotional Intelligence Assessments and Training.url	URL	102.4 B
4. Section 4 Knowledge Check.html	HTML	21.1 KB
5. Final Challenge.html	HTML	33.3 KB

7. About Zappos – Zappos.com.url

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7. Building Customer Rapport and Trust with Emotional Intelligence (Description).html

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7. Building Customer Rapport and Trust with Emotional Intelligence.mp4

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186.4 MB

7. Customer trust Definition, importance, and 6 ways to gain it.url

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7. How Starbucks Builds Loyalty and Enhances Customer Experience (CX) with Rewards Programs.url

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8. Handling Difficult Customers and Situations with Emotional Intelligence (Description).html

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8. Handling Difficult Customers and Situations with Emotional Intelligence.mp4

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211.1 MB

8. How to deal with angry customers 17 tips and templates.url

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8. The Role of Emotional Intelligence in De-escalating Workplace Conflicts.url

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8. The expert guide to taking control of your emotions.url

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9. Customer feedback 7 ways to improve service fast.url

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9. How JetBlue Enhances Customer Experience (CX) with Passenger Comfort and Care.url

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9. Reflective practice Learning from experience.url

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9. The Feedback Fallacy – Harvard Business Review.url

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9. Using Feedback for Continuous Improvement (Description).html

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9. Using Feedback for Continuous Improvement.mp4

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215.7 MB

3. Emotional Self-Awareness A primer (Book).url

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3. How Emotionally Self-Aware Are You.url

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3. Self-Awareness and Self-Regulation (Description).html

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3. Self-Awareness and Self-Regulation.mp4

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218.3 MB

3. The Power of Emotional Intelligence Insights from UC Berkeley's Landmark 40-Year Study.url

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4. Active Listening Skills.url

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4. Empathy and Understanding the Customer Perspective (Description).html

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4. Empathy and Understanding the Customer Perspective.mp4

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188.5 MB

4. The Importance of Empathy in the Workplace.url

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4. The Power of Listening The Key to Helping People Change.url

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5. Active Listening Hear What People Are Really Saying – MindTools.url

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5. Customer Communication How to Build Stronger Relationships and Drive Growth.url

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5. INFLUENCE The Art of Giving and Receiving Advice.url

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5. Social Skills and Communication in Customer Service (Description).html

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5. Social Skills and Communication in Customer Service.mp4

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195.4 MB

6. 10 Ways I Maintain Motivation During Tough Times.url

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6. 8 Scientifically Proven Ways to Stay Motivated When Work Gets Tough How to Stay on Track and Achieve Your Goals.url

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6. How a Positive Mindset Can Lead to a Better Day at Work.url

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6. Motivation and Maintaining a Positive Attitude (Description).html

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6. Motivation and Maintaining a Positive Attitude.mp4

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192.7 MB

6. The Power of Small Wins – Harvard Business Review.url

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102.4 B

2. Emotional Intelligence Fundamentals – Components and Significance (Description).html

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2. Emotional Intelligence Fundamentals – Components and Significance.mp4

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197.1 MB

2. Empathy and Digital Transformation Drive Customer Service Evolution at Telefónica.url

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2. How Creating Empathy at Scale Improves Contact Center KPIs.url

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2. The Five Components of Emotional Intelligence.url

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Description

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Udemy - Emotional Intelligence in Customer Service - Strong Relations

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