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1. Adapt your communication style.mp4
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MP4
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12.5 MB
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1. Asking the right questions to present product ideas.mp4
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MP4
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27.2 MB
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1. Balancing proactive, operational, and reactive work.mp4
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MP4
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33.6 MB
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1. Create relationships while it is fresh.mp4
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MP4
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19.6 MB
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1. Embrace the Execuitve Sponsor.mp4
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MP4
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20.3 MB
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1. Good Success Plans start with discovery.mp4
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MP4
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16.6 MB
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1. How to be efficient with low-touch clients.mp4
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MP4
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28.6 MB
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1. Instructor Introduction.mp4
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MP4
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37.7 MB
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1. Let Sales sell.mp4
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MP4
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34.2 MB
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1. Manage risks proactively.mp4
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MP4
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42.1 MB
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1. Managing managers in a matrixed organization.mp4
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MP4
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21.3 MB
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1. Personal and professional goals motivate your PoC.mp4
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MP4
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28.8 MB
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1. Recognize your allies.mp4
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MP4
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28.5 MB
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1. Setting expectations with sales.mp4
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MP4
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19.5 MB
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1. Strategies to overcome naysayers.mp4
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MP4
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25.4 MB
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1. Thank you. Revisit this course any time to find a tip when you need it..mp4
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MP4
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11.1 MB
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|
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1. The importance of acurate forecasting for CSMs.mp4
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MP4
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9.7 MB
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1.1 Customer Success Terminology for Smart Tips.xlsx
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XLSX
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40.8 KB
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1.1 Forecasting Overview.pdf
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PDF
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79.4 KB
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1.1 Handoff checklist.pdf
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PDF
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89.2 KB
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1.1 Kickoff Agenda Framework.pdf
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PDF
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71.6 KB
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1.1 Mutual Success Plan Template.pptx
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PPTX
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1.4 MB
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|
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1.1 PoC Motivators.pdf
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PDF
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88.4 KB
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1.1 Product requirements gathering framework.pdf
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PDF
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79.5 KB
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1.1 www.recastsuccess.com.html
|
HTML
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102.4 B
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10. Dealing with objections and competitors.mp4
|
MP4
|
21.8 MB
|
|
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10. The art and science of CS team forecasts, for leaders.mp4
|
MP4
|
14.8 MB
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|
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10.1 Team forecast calculator.pptx
|
PPTX
|
1.1 MB
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|
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2. Acquiring quantitative and qualitative feedback.mp4
|
MP4
|
12.2 MB
|
|
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2. Aligning expectations for kickoff.mp4
|
MP4
|
24.1 MB
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|
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2. Asynchronous communication helps you scale.mp4
|
MP4
|
20.1 MB
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|
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2. Build shared accountability through Mutual Success Plans.mp4
|
MP4
|
25.2 MB
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|
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2. Calendar blocking strategies.mp4
|
MP4
|
18.9 MB
|
|
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2. Capturing Champion testimonials.mp4
|
MP4
|
19.7 MB
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|
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2. Clarify the client's expectations.mp4
|
MP4
|
19.1 MB
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|
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2. Engaging Decision Makers asynchronously.mp4
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MP4
|
33.2 MB
|
|
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2. Engaging technical teams.mp4
|
MP4
|
20.8 MB
|
|
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2. How to calculate NRR.mp4
|
MP4
|
8.5 MB
|
|
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2. Identify major detractors early.mp4
|
MP4
|
23.4 MB
|
|
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2. Once the ink is dry, the clock is ticking.mp4
|
MP4
|
27.1 MB
|
|
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2. Prioritizing client's feature requests.mp4
|
MP4
|
24.8 MB
|
|
|
2. The key Point of Contact (PoC) is the key to your success.mp4
|
MP4
|
19.5 MB
|
|
|
2. Uncover motivations for haters.mp4
|
MP4
|
48.7 MB
|
|
|
2.1 Discovery questions.pdf
|
PDF
|
235.2 KB
|
|
|
2.1 Mutual Success Plan Template.pdf
|
PDF
|
81.5 KB
|
|
|
2.1 NRR Calculator and practice.pptx
|
PPTX
|
1.2 MB
|
|
|
2.1 Prioritizing feature requests framework.pdf
|
PDF
|
138.3 KB
|
|
|
2.1 TTV Infographic.pdf
|
PDF
|
153.8 KB
|
|
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2.1 Tips for Testimonials.pdf
|
PDF
|
158.4 KB
|
|
|
3. Advocating for the Voice Of the Customer (VoC).mp4
|
MP4
|
15.5 MB
|
|
|
3. Avoiding PITA (Procurement, InfoSec, Taxes, and Attorneys).mp4
|
MP4
|
12.1 MB
|
|
|
3. Choosing impactful high-touch touch points.mp4
|
MP4
|
26.4 MB
|
|
|
3. Defining Key Performance Indicators (KPIs).mp4
|
MP4
|
30.1 MB
|
|
|
3. Examples of impactful VIP touches.mp4
|
MP4
|
23.1 MB
|
|
|
3. Get commitment for the next steps.mp4
|
MP4
|
21.2 MB
|
|
|
3. How to have efficient recurring meetings.mp4
|
MP4
|
25.6 MB
|
|
|
3. Identify your End Users to ensure use.mp4
|
MP4
|
20 MB
|
|
|
3. Navigating Execuitive Sponsor changes.mp4
|
MP4
|
32.2 MB
|
|
|
3. Proactively scheduling proactive work.mp4
|
MP4
|
19.5 MB
|
|
|
3. Trust but verify.mp4
|
MP4
|
21.4 MB
|
|
|
3. When clients aren't a good match.mp4
|
MP4
|
23.7 MB
|
|
|
3.1 Customer Match Evaluation framework.pptx
|
PPTX
|
1.4 MB
|
|
|
3.1 Monthly Recurring Meeting Template.pdf
|
PDF
|
127.1 KB
|
|
|
4. Amplifying your happy customers.mp4
|
MP4
|
22.9 MB
|
|
|
4. Calculating Net Promoter Score (NPS).mp4
|
MP4
|
15.4 MB
|
|
|
4. Champions are your secret weapon.mp4
|
MP4
|
31.6 MB
|
|
|
4. Keep the momentum going.mp4
|
MP4
|
16.4 MB
|
|
|
4. Putting out customer fires.mp4
|
MP4
|
24.6 MB
|
|
|
4. Strategies for engaging unresponsive customers.mp4
|
MP4
|
21.9 MB
|
|
|
4.1 Follow up Checklist.pdf
|
PDF
|
114.5 KB
|
|
|
4.1 NPS Calculator and practice.pptx
|
PPTX
|
1.2 MB
|
|
|
5. Directing customers to support.mp4
|
MP4
|
26.9 MB
|
|
|
5. Don't overlook the Decision Maker.mp4
|
MP4
|
18.5 MB
|
|
|
5. Managing Product development expectations.mp4
|
MP4
|
22.9 MB
|
|
|
5. Maximizing the benefits of your tools.mp4
|
MP4
|
22.7 MB
|
|
|
5. Using Opportunity Stages for forecasting (when CS software isn't available).mp4
|
MP4
|
42.5 MB
|
|
|
5.1 forecasting with sales stages for startups with only CRM.pdf
|
PDF
|
323.1 KB
|
|
|
6. Choosing the types of churn to monitor.mp4
|
MP4
|
19.6 MB
|
|
|
6. Mitigating the impact of bugs.mp4
|
MP4
|
28.3 MB
|
|
|
6. Never fail alone, communicating with your supervisor.mp4
|
MP4
|
19.4 MB
|
|
|
6. What to do when clients don't pay.mp4
|
MP4
|
26.2 MB
|
|
|
6.1 Logo churn calculator and practice.pptx
|
PPTX
|
1.2 MB
|
|
|
7. Forecasting with common churn risk indicators.mp4
|
MP4
|
28.9 MB
|
|
|
7. Managing the impact of system outages (down-time).mp4
|
MP4
|
11 MB
|
|
|
7. Navigating internal executive relationships in start-ups.mp4
|
MP4
|
26.5 MB
|
|
|
7.1 Forecasting with churn risk modifiers.pptx
|
PPTX
|
1.1 MB
|
|
|
8. Addressing territory realignment and CSM changes.mp4
|
MP4
|
31.1 MB
|
|
|
8. Customizing customer Health Scores.mp4
|
MP4
|
36.9 MB
|
|
|
8.1 Forecasting with health scores practice.pdf
|
PDF
|
296.9 KB
|
|
|
9. Forcasting your book of business using health scores.mp4
|
MP4
|
22.3 MB
|
|
|
9. Navigating your client's organizational changes.mp4
|
MP4
|
30.9 MB
|
|
|
Bonus Resources.txt
|
TXT
|
409.6 B
|
|
|
Get Bonus Downloads Here.url
|
URL
|
204.8 B
|
