|
|
~Get Your Files Here !
|
|
1 - Welcome and Course Overview
|
|
10 - Full Mock Exam — 20 Questions With Explanations
|
|
2 - Why ITSM v5 — The Evolution Story
|
|
3 - The New ITSM v5 Framework Architecture
|
|
4 - Key New Concepts in ITSM v5
|
|
5 - The AI Governance Extension Module
|
|
12. The ITSM AI Capability Model — The 6C Framework Explained.mp4
|
MP4
|
90.4 MB
|
|
|
13. The AI Governance Extension Module — Four Perspectives.mp4
|
MP4
|
86.1 MB
|
|
|
6 - Updated Terminology and Principles
|
|
14. Key Terminology Changes From ITSM v4 to v5.mp4
|
MP4
|
81.1 MB
|
|
|
15. Guiding Principles — Unchanged in v5, Plus Two New Design Principles.mp4
|
MP4
|
88.3 MB
|
|
|
16. The Four Dimensions Model — ITSM v5 Context Updates.mp4
|
MP4
|
89.8 MB
|
|
|
7 - New Certification Pathways in ITSM v5
|
|
17. The Nine Core Modules — ITSM v5's New Certification Map.mp4
|
MP4
|
86.4 MB
|
|
|
18. Three Advanced Streams Practice Manager, Managing Pro, Strategic Leader.mp4
|
MP4
|
83.3 MB
|
|
|
19. Managing Professional Transition — From ITSM 4 MP to ITSM v5.mp4
|
MP4
|
76.6 MB
|
|
|
8 - The 34 Practices — What's Updated in v5
|
|
20. Practice Reorganisation — What Changed, What Moved, What Stayed.mp4
|
MP4
|
105.3 MB
|
|
|
21. Key Practice Deep Dives — Critical Practice Updates for the Bridge Exam.mp4
|
MP4
|
82.5 MB
|
|
|
22. Practices in Action — Applying v5 Thinking to Real Scenarios.mp4
|
MP4
|
81 MB
|
|
|
9 - Bridge Exam Preparation
|
|
23. Understanding the Bridge Exam — Format, Structure, and Strategy.mp4
|
MP4
|
75 MB
|
|
|
24. Common Exam Traps and How to Avoid Them.mp4
|
MP4
|
88.5 MB
|
|
|
25. Exam Mindset and Final Preparation.mp4
|
MP4
|
79.2 MB
|
|
|
|
|
|
|
|
|
|
|
|