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~Get Your Files Here !
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1 - Welcome
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10 - Domain 5 Value Streams Through the Chain
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11 - Domain 5 A Worked Value Stream
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12 - Domain 6 Supplier and IT Asset Management
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13 - Domain 6 IT Asset, CI, and Event
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14 - Domain 7 The Continual Improvement Model
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15 - Domain 7 The Three Change Types
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16 - Domain 7 Prioritization and Escalation
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17 - Domain 7 Problem Control vs Error Control
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18 - Domain 7 Request Fulfillment in Practice
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19 - Domain 7 Service Level Management
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2 - Domain 1 What a Service Actually Is
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20 - Practice Exams
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3 - Domain 1 Outcome vs Output, Result vs Deliverable
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4 - Domain 1 Service Offering and Its Components
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5 - Domain 2 Focus on Value Above All Else
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6 - Domain 2 Collaborate, Promote Visibility
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7 - Domain 2 Optimize and Automate
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8 - Domain 3 Partners and Suppliers Dimension
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23. The Service Value System.mp4
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MP4
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56.5 MB
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